Return and Refund Policy

BENIORE wants every customer to shop with confidence. Please review this page before placing your order.

Return Eligibility

Eligible items must be unused, unworn, clean, undamaged, and in original condition with packaging and tags where applicable.

Items Not Eligible

• Used, washed, worn, marked, or damaged items
• Items with makeup, odor, stains, or signs of use
• Final sale items
• Customized or special order items
• Items returned without approval

Dance Shoes

Dance shoes should be tried on only on a clean indoor surface. Shoes with marked soles, worn heels, dirt, or signs of use may not be accepted.

Start a Return

Contact us through the Contact Us page with your order number, item name, and reason for the request. We will review and share next steps.

Refunds

Approved refunds are sent to the original payment method. Bank or payment provider processing times may vary.

Wrong or Damaged Items

If you receive the wrong item or a damaged item, contact us with your order number and clear photos so we can review the issue.